FAQ
ORDERS
How long will it take to get my order?
Most of our items are made-to-order and might take anywhere between 3 and 7 business days to complete. Once the order is ready, it will immediately be shipped to your destination. For more delivery details and rates, visit our SHIPPING & RETURN POLICY.
Do you offer Free Shipping?
We ship to over 150 countries worldwide and we offer Courier Delivery that is free for all orders above $50. For more delivery details and rates, visit our SHIPPING & RETURN POLICY.
What is the estimated delivery time?
United states: 7-21 business days
Europe: 2-4 weeks
Other world: 2-5 weeks
For more delivery details and rates, visit our SHIPPING & RETURN POLICY.
Are there any custom and/or import duties added to the purchase?
Customs and/or import duties are often applied once the delivery reaches its destination. Any of such fees must be paid by the addressee. Unfortunately, we have no control over these charges and cannot foresee what the relating costs might be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for more information before placing an order. PLEASE, NOTE: we ship from Belarus, Europe, but our country is NOT a part of The European Union.
What payment methods do you accept?
We accept PayPal – it is fast, secure and instant.
We accept credit card payments through PayPal.
What’s the status of my order?
You can track the shipping of your order via our ORDER TRACKING PAGE.
If you have any questions, please email us at info@linenlink.com.
Do you do custom orders?
All Linen I.N.K. home textiles can be made in custom sizes. To request a custom size, please email us at info@linenlink.com before making a purchase and we’ll provide you with details and price. Custom sizes cannot be returned.
Can I make changes to an existing order?
To make changes to an existing order, please email us at info@linenlink.com. We apologize, but we cannot make changes to custom orders or already shipped items.
Can I cancel my order?
To cancel your order, please email us at info@linenlink.com. We apologize, but we cannot cancel already shipped items or custom orders.
RETURNS & EXCHANGES
Do you accept returns and exchanges?
Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we will gladly take it back or exchange for another item. Returns and exchanges can be made within 14 days of delivery. Please note that we do not cover shipping costs for items that are being returned or exchanged unless they are defective. Please make sure the items are complete, in perfect condition —unused, unwashed. Once we receive the items back, we will send you a confirmation to the email address you provided. For more delivery details and rates, visit our SHIPPING & RETURN POLICY.
How to send back an item?
For detailed instructions, please email us at info@linenlink.com.
PRODUCT INFORMATION
What is stone washed linen?
Stone-wash is a modern and safe technology to soften the linen material which is naturally, quite hard.
Is linen eco-friendly?
The short answer is yes, linen is eco-friendly! It is a natural fiber derived from the flax plant, which doesn't need pesticides to grow and requires 60% less water than cotton. Every part of the flax plant is used to produce various products, from linen fabrics to linseed oil. Besides, linen can be recycled and is naturally biodegradable, which puts it high on the eco-friendliness chart.
What does OEKO-TEX certified mean?
All Linen I.N.K. products are made from OEKO-TEX certified linen. The certification ensures the human-ecological safety of textile products in all stages of production (raw materials and fibers, yarns, fabrics, end products). Products that are OEKO-TEX certified are absent of allergenic dyes, pesticides, heavy metals and other harmful substances. The certification is voluntary and must be updated annually.
How should I wash my linens?
Caring for linen is simple: you can both hand wash and machine wash linen items at low temperatures. Linen can be tumble dried on low heat. We don’t recommend using bleach or detergent with optical brighteners as they tend to weaken the fibers. For more details on linen care, read our LINEN CARE GUIDE.
Do I need to iron my linens?
When it comes to reducing wrinkles, ironing is one way to go. However, it will hardly give you the smooth result you are looking for and it may weaken the fiber over time. If you do decide to iron your linens, do it while they are a little damp and use a quality steamer. Also, make sure you split the difference between natural linen wrinkles and folding lines: the latter can be removed while the former are a natural part of the linen fabric and texture.
Is linen more durable than cotton?
Yes, linen is thicker and about 30% stronger than cotton. The reason is because the flax plant, from linen is derived, produces much longer fibers than the cotton plant. Fiber length contributes directly to yarn strength, which influences the strength and durability of the fabric.
Do you offer wholesale?
Send us an email at info@linenlink.com and we’ll discuss our wholesale terms and conditions.
Do you collaborate with bloggers, photographers, stylists, and magazines?
We are always happy to collaborate with bloggers, stylists and other creatives who share our love for high-quality linen items. Please send us your ideas to info@linenlink.com and we will get in touch with you.